You're doing good work. Your customers just aren't coming back — or leaving reviews.
We build follow-up and retention workflows that check in after service, ask for reviews at the right moment, re-engage past customers, and prompt referrals — so your best customers become your best marketing.
You're delivering good work, but customers aren't coming back or leaving reviews.
Most local businesses lose customers not because of bad service, but because of no follow-up. After a job is done, there's no thank-you message, no review request, no check-in, no reason to return. BrightLocal's 2026 Local Consumer Review Survey found 97% of consumers read reviews for local businesses before hiring — and 80% are more likely to use a business that responds to every review, while 42% are unlikely to use one that never replies. A Harvard Business School study found a one-star increase in Yelp rating is associated with 5–9% higher revenue for independent local businesses. The businesses winning on Google and Yelp aren't doing better work — they're doing better follow-up. AI can systematize the post-service communication layer: checking in, asking for reviews, re-engaging past customers, and prompting referrals — without adding staff.
AI systems we can build for this workflow
Post-Service Follow-Up
Sends a personalized thank-you message after a job or appointment is complete — via SMS or email.
Review Request Workflow
Asks satisfied customers for a review at the right moment, with a direct link to your Google or Yelp profile.
Review Response Monitoring
Alerts your team when new reviews arrive and drafts suggested responses for your approval.
Reactivation Campaign
Reaches out to past customers who haven't returned in a defined period — with a relevant, personalized message.
Referral Prompt Workflow
Asks happy customers to refer friends or family at the right time, with a clear and simple call to action.
Service Anniversary Follow-Up
Sends timely reminders when customers are due for a recurring service, maintenance visit, or annual check-in.
Systems we connect to
We build AI workflows around the tools your team already uses — no ripping out existing software.
Google Business Profile 
Yelp 
Podium 
Mailchimp 
Klaviyo 
HubSpot 
GoHighLevel 
Salesforce 
ServiceTitan 
Jobber 
Housecall Pro 
SimplePractice 
Jane App 
Zapier Common use cases
- Post-job thank-you and satisfaction check-in
- Review requests for Google, Yelp, and industry platforms
- Win-back campaigns for lapsed customers
- Referral prompts for satisfied customers
- Annual or seasonal service reminders
- Loyalty and membership renewal reminders
- Post-appointment feedback collection
Business types we serve
- Home service businesses (HVAC, cleaning, landscaping, pest control)
- Healthcare and wellness practices
- Dental and cosmetic practices
- Professional service firms
- Restaurants and food businesses
- Any local business where reviews and repeat business drive growth
Built with clear limits — not just scripts.
Every AI system we build includes human handoff, escalation rules, testing, and monitoring. We're clear about what AI should handle — and what it should escalate to your team.
- We never generate fake reviews or engage in review gating
- Review requests only go to real customers who completed service
- No pressure tactics or manipulative follow-up sequences
- Customers can opt out of follow-up communication easily
- All messages reviewed and approved before going live
- You define the timing, tone, and frequency of outreach
- Monthly review of follow-up performance and response rates
Explore related workflows
Ready to fix this workflow?
Book a free AI Opportunity Review. We'll identify the right system for your business, scope it clearly, and tell you honestly if AI is the right fit.