New service request
Ada Lewis · Rafael · In progress
Visit confirmedComms Central
Comms Central by Capital AI Works.
Every customer conversation.
One clear next step.
Comms Central brings calls, messages, and follow-up work into one shared customer context—so the right person can act.
One customer contextLIVE
Activity
Phone call
8:42 AM
Web form
8:45 AM
SMS reply
8:47 AM
Contact
Ada LewisExisting customer
North Arlington
Need: No air conditioning
History: 3 prior visits
Owned work
Urgent HVAC repairOwner
Rafael · Service desk
Next action
Confirm visit window
Shared customer contextCall · web form · SMS reply → one contact, one need, one owner
Jump to a section
Multi-channel. Omni-channel.Multi-channel + omni-channel
Multi-channel in.
One customer picture out.
Multi-channel is how customers reach you. Omni-channel is how every interaction stays connected to the customer’s live context.Multi-channel is how customers reach you. Omni-channel is how every interaction stays connected to the customer’s full context.Every interaction stays connected to the customer’s full context.
PhoneInbound calls + approved callbacks
SMSInbound replies + approved texts
EmailInbound email + approved replies
Web formForm submissions + service requests
ReferralPartner referrals + follow-up work
One live recordCustomer history, current need, ownership, and follow-through.
Customer work & team coordination
A conversation turns into clear, trackable work.
Each customer need can become a visible task with an owner, priority, next action, due date, status, notes, and the customer history that explains why it matters.Each customer need can become a visible task with an owner, priority, next action, due date, status, notes, and customer history.A visible task can carry an owner, next action, due date, status, and context.
For urgent work: the person responsible can receive the context and respond from their mobile device.
Team work queue3 ACTIVE
WorkOwnerPriorityNext action
Urgent HVAC repairAda LewisRafaelUrgentConfirm visit window
Schedule estimateNora PattersonKimStandardOffer appointment times
Invoice questionMilton Co-opJoseFollow-upReview billing notes
01 The need is captured02 A person owns it03 Progress stays visible
Team work queueOwner · priority · next action · due date—kept visible
Custom rules & human in the loop
Your rules shape the day. Your team stays in the driver’s seat.
Set business hours, urgency levels, response targets, after-hours coverage, escalation paths, and the people eligible to handle specific work.Set hours, urgency, response targets, after-hours coverage, escalation paths, and eligible people.Set hours, urgency, routing, and escalation rules. People control the commitments.
When a customer needs action
1
Capture the contextNeed, timing, contact history, and urgency travel together.
2
Apply the ruleRoute, notify, or escalate based on your operating playbook.
3
Keep people in controlYour team makes customer commitments and consequential decisions.
Communications intelligence
See your communications data like never before.
Track and transcribe inbound and outbound activity by time period, team member, contact, channel, interaction type, ownership, response, and follow-through.View inbound and outbound activity by time period, team member, contact, channel, ownership, and follow-through.Inbound and outbound activity by time period, team member, channel, ownership, and follow-through.
Communication activityAug 1–31, 2026
All team members · All channels · All statuses
InteractionContactChannelOwner / statusFollow-through
New service requestAug 26 · 9:02 AMAda LewisPhoneRafael · In progressVisit confirmed
Estimate questionAug 24 · 2:31 PMNora PattersonEmailKim · ResolvedReply logged
Appointment reminderAug 23 · 4:10 PMMilton Co-opSMSJose · CompleteDelivered
Estimate question
Nora Patterson · Kim · Resolved
Reply loggedAppointment reminder
Milton Co-op · Jose · Complete
DeliveredCommunications activityReview channel, ownership, and follow-through in one place
Integrations & workflow automations
Compound the value of every customer conversation.
Connect Comms Central to the systems your business already uses. Our team helps map the right workflow.Configured integrations can connect supported customer context to the systems your team uses.Configured integrations can connect supported customer context to the systems your team uses. Capabilities depend on configuration and approved messaging settings.
CRM & contact history
Link calls, messages, tasks, and outcomes to the right contact record—so connected systems retain the same context.
Scheduling & appointments
Create scheduling tasks, coordinate appointment follow-through, and send configured appointment reminders.
Team coordination
Create trackable tickets and assign work using defined role, skill, availability, workload, or escalation rules.
Billing & follow-up
Trigger configured invoice reminders and create follow-up work when a customer needs help or a payment stays unresolved.
Configured workflow extensions: capabilities depend on your connected systems, approved messaging and consent settings, and the scope your team chooses.
Privacy, security & compliance
One business number. Clear permissions. A complete record.
Use permissioned access, audit trails, retention controls, and consent-aware messaging. A shared business number keeps individual team contact details private while customers have one number to keep.
Easy to adopt
Configured around how your team already works.
White-glove onboarding and system setup help you map the right channels, rules, ownership, and connected workflows. Your customer data and operating knowledge remain yours.
Monthly pricing
Choose the conversation capacity your team needs.
Monthly plans scale with your conversation volume. We’ll help map the right configuration for your team.
Intro
Focused call coverage
$598 / month3,000units included
Silver
Steady inbound volume
$1,598 / month12,000units included
Gold
Growing operations
$2,998 / month30,000units included
Platinum
High-volume communication
$5,998 / month75,000units included
A simple monthly allowanceInteraction units cover voice and messaging activity.
- Voice
- 4-minute call = 100 units
- SMS
- One segment = 2 units
- Overage
- $39 per 1,000 units
A practical next step
Pressure-test the customer workflow your team is carrying today.Pressure-test the customer work your team is carrying today.
We’ll map the conversations, handoffs, systems, and decision points that matter.