Customers expect fast answers. Your team can't be on call all day.
We build the systems that handle phone calls, SMS, chat, email, FAQs, and customer routing — so your team spends time on work that matters, not answering the same questions over and over.
Customers can't reach you, or your team is buried in repetitive inquiries.
For most local businesses, customer communication is a constant drain. Studies show 62% of local business calls go unanswered — not from neglect, but because teams are busy doing everything else. Customers ask the same questions dozens of times a week. Staff spend hours routing basic inquiries, finding policy information, or escalating calls that never should have reached them. When calls do reach voicemail, 85% of those callers never call back — they simply move on. In a large field study, AI assistance on customer communication increased productivity by 14% on average, and 34% for staff newer to the role, while reducing customer escalations by 25%. AI can handle the repeatable layer of customer communication — so your team handles only what needs a human.
AI systems we can build for this workflow
AI Inbound Call Handler
Answers calls, handles FAQs, routes callers, and takes messages — with escalation to live staff when needed.
After-Hours Voice Agent
Handles calls outside business hours, qualifies requests, and sends summaries to staff for next-day follow-up.
SMS Conversation Flow
Responds to inbound texts, answers common questions, and routes customer requests automatically.
AI Chat Assistant
Handles real-time chat on your website with answers based on your services, policies, and FAQs.
Email Response Triage
Classifies inbound emails, drafts responses to common inquiries, and routes complex questions to the right person.
Built on Comms Central
Faster delivery. Lower development costs.
We built Comms Central using established technologies and tools we developed for our clients. Its conversation and follow-up tools reduce the development work needed to deliver your custom customer communication solution.
Learn moreSystems we connect to
We build AI workflows around the tools your team already uses — no ripping out existing software.
OpenPhone
RingCentral
Aircall
HubSpot
Salesforce
GoHighLevel
Google Calendar
Calendly
Acuity
Zendesk
Intercom
PodiumBuilt with clear limits — not just scripts.
Every AI system we build includes human handoff, escalation rules, testing, and monitoring. We're clear about what AI should handle — and what it should escalate to your team.
- Clear escalation rules for complaints, emergencies, and sensitive questions
- AI only answers within its approved knowledge base
- Human handoff when confidence is low or the topic is sensitive
- All calls and conversations logged for review
- Tested across normal, edge, and failure scenarios before launch
- You can review and approve all AI responses before go-live
- Monthly review of call quality and conversation outcomes
Explore related workflows
Ready to fix this workflow?
Book a free AI Opportunity Review. We'll identify the right system for your business, scope it clearly, and tell you honestly if AI is the right fit.